Terms & Conditions
1. Purchase:
Buyers are requested to read 'Description' of an item carefully before placing an order. Once bought, it will be taken that buyer has read and understood all details and agree to them.
2. Payment:
We accept payment by all major cards through PayPal including eChecks. Having a PayPal account is not necessary to place your order from our website.
We do NOT accept money order.
3. Shipping and Handling Charges:
Shipping charges are payable extra or as specified in item listing. They will automatically appear during checkout.
We ship to all major countries worldwide by DHL / FedEx except Gulf countries, Afghanistan, Pakistan etc.
4. Personalization:
We provide hand embroidered golden / silver bullion inscription on the back of the flap of few of our aprons at an additional cost subject to a maximum of 50 characters in 3 lines.
In case of personalization, please submit your text along with your order and allow 15 working days' order processing time for stock items. Out of stock items do not require additional time.
5. Order Processing and Handling Time:
Stock items are shipped within 1 to 5 working days from the date of receiving clear payment or as specified in item listing.
We ship orders Mondays through Fridays. We do not ship on Saturdays, Sundays and local holidays when our office is closed.
6. Shipping Address:
Orders are processed and shipped as per the information provided by you along with the order. If you placed order with wrong details and/or want to change information, please contact us immediately quoting order number.
We may not be held responsible for the orders when buyer provided wrong/old address and order has been shipped. No claims would be entertained in such matters. However, we assure our best possible co-operation in such matters but this may incur additional charge.
7. Delivery:
We ship all orders by DHL / FedEx and they deliver goods at your doorstep duly cleared by customs. International deliveries usually take 3 to 7 business days to United States, Canada and Most of European countries. Shipping may take longer to other parts of the world.
We do not ship to APO / FPO addresses.
8. Duties and Taxes:
We do not charge sales tax / VAT on any of our item. However in some countries, import / custom duty etc. may be imposed by their customs / local tax authorities. Please contact your local authorities for more information.
9. Returns and Exchanges:
We strive to offer great products at very competitive prices and take pride in the satisfaction of our customers. We encourage you to contact us with any questions or concerns you may have about an item before you place an order. We will happily assist you directly so that you feel confident in your purchase.
Please keep in mind that because we make handmade products that are timely in nature and usec, color and texture of some goods that have been previously ordered may slightly vary in repeat orders. We cannot guarantee that both the items will match in color and texture. Chances are you will receive an exact replica but that is not guaranteed.
Otherwise, all returnable items must be approved and authorized by us prior to return shipment. Return / exchange requests must be made within 14 days from the date order was shipped. Returnable item(s) must be in their original condition, unused and unaltered in any way.
India Crafts, at its sole discretion, reserves the right to evaluate inquiries for exchanges or store credit on a case by case basis. Please contact us to request authorization for your return or exchange before sending.
Upon inspection, if your returned items are deemed in their original condition, we will credit your account within 7 business days from the date your items were received. You will receive email confirmation in this regard.
We are not responsible for any items lost or damaged during transit. Therefore, we strongly recommend that you ship your return via a major carrier with tracking information and delivery confirmation. Shipment and postage fees are non-refundable. We do not provide return postage.
Goods returned for any reason other than defective will be charged a 20% restocking fee. Customized / personalized goods are not returnable and all sales are final.
10. Defective, Missing, or Incorrect Items:
If you received defective / damaged / incorrect merchandise or incomplete order, please let us know the same within 5 days from the date your package was received. We will assist you directly to ensure your satisfaction.
11. Prices and Specifications:
All prices and specifications are subject to change without any prior notice.