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Terms & Conditions

Terms and Conditions

Serial No.

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Details

1.

Purchase:

Buyers are requested to carefully read 'Description' of an item before buying it.

 

Once bought, it would be taken that buyer has read all information and agree to them.

2.

Payment:

All major cards accepted. We accept all payments through PayPal (e-Check, Credit cards, Debit cards).

 

We also accept payment by wire transfer and cashier's check for a minimum amount of US $ 200.00 per transaction. Please contact us for details.

 

We do NOT accept payment by money order.

3.

Shipping and Handling:

Shipping charges are payable extra on actual basis or as  specified in item listing.

 

We ship to all major countries worldwide by DHL / FedEx except Gulf countries, Afghanistan etc.

 

Orders are normally shipped worldwide by Standard Economy Courier, DHL and FedEx as service chosen and charges paid for.

 

We offer combined shipping on purchase of multiple items from our store.

4.

Order Processing and Handling Time:

Stock items are shipped within within 2 to 5 working days from the date of receiving clear payment or as specified in item listings.

 

Please allow 2 to 6 weeks' time for 'Out of Stock' and Custom order from the date of order confirmation and clear payment or as specified for that order.

5.

Shipping Address:

Buyers are requested to provide correct / updated shipping address along with phone number at the time of purchase.

 

Orders are processed and shipped on the basis of information received at the time of order. We have no parameters to check the correctness of such information received. If already have placed your order want any change, please do inform us immediately.

 

Our responsibility ceases as soon as order has been shipped and no claims of wrong address would be entertained thereafter. If possible, we may request shipping company for address correction and this may incur additional charge.

6.

Delivery:

We are India based manufacturer and ship goods from our workshop located at Agra (India).

 

All orders are shipped by Standard Economy Courier or DHL or FedEx as service chosen by buyer and charges paid for.

 

Once shipped, order should be delivered within following time frame:

 

- 5 working days when sent by DHL Express / FedEx International Priority

- 10 working days when sent by Standard Economy Courier / FedEx International Economy

 

In case of non-receipt, please wait till the above timeframe. No claims will be entertained of non-receipt of orders prior to the above stipulated timeframe.

7.

Delivery to APO / FPO addresses:

We ship to APO / FPO addresses. these orders are sent by USPS and may take longer time to reach.

 

If you can inform us your local street address along with phone number of the country you are currently living in, we can ship your order to that address at no additional cost. We ship to all major countries except Gulf countries, Afghanistan etc.

 

If you already have placed your order with APO / FPO address and want to change it, please send an e-mail to the e-mail address given below with Order Id in subject line immediately. We will try our best to change it well in time.

8.

Duties and Taxes:

We do not charge sales tax / VAT on any of our item. However in some counties, import duty / custom duty  etc. may be imposed by their customs / local tax authorities.

9.

Personalization:

We provide hand embroidered golden / silver bullion inscription on the back of the flap of few of our aprons at an additional cost subject to a maximum of 50 characters in 3 lines.

 

In case of personalization, please submit your text along with the order and allow 15 working days' processing time for stock items. Out of Stock items do not require additional processing time.

10.

Refunds and Returns:

We check all merchandise for quality and defects before shipping. Defective goods are entitled for free replacement by the same item or any other item of choice of same or higher value. For higher value value items, difference amount of cost, additional shipping and handling charge is payable. This is also applicable to items got damaged in transit.

 

Defective merchandise must be reported within 5 calendar days from the date of receipt. No claims would be entertained thereafter.

 

Defective goods may be subject to return UNUSED and in original packing freight paid.

 

Goods returned for any reason other than defective will be charged a 20% Restocking Fee.

 

Customized / Personalized items are not returnable and all sales are Final.

11.

Contact us:

Contact us at:

 

PADAMNABH EXPORTS

8 JAIPUR HOUSE COLONY

BEHIND ADA OFFICE

AGRA 282010

INDIA

 

Telephone: +91-562-400-8317

E-mail: shop@masonicshop.co.in

Fax: +1-206-888-6936 (US number)

URL: http://www.masonicshop.co.in

 

All messages are typically answered within 48 hours on first come first served basis.

 

Best way to contact us is e-mail or fax due to time zone difference.

12.

Working Days:

Our office opens on all Monday through Friday from 10 AM to 5 PM Indian Standard Time (IST) (India Time Zone: +5:30 GMT) and is closed on Saturdays, Sundays and local holidays.
13.

Privacy Policy:

We keep all the information confidential. No data is sold or given to third party or shared with in any manner.

 

All information is collected to ensure proper and timely delivery of merchandise to their buyers. If you have any questions, please feel free to contact us.

14.

Prices and Specifications:

All prices and specifications are subject to change without any prior notice.